Returns & Refunds Policy

GENERAL INFORMATION

We offer a 7-day return policy, which means you have 7 days from the date of receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as when you received it (unworn and unused)

  • Include all original tags and packaging

  • Be accompanied by the receipt or proof of purchase

How to Initiate a Return

To start a return, submit a request via WhatsApp or email. If your return is accepted, we will provide:

  • A return shipping address

  • Detailed instructions on how and where to send your package

Note: Items returned without a prior approved request will not be accepted.

Refunds or Exchanges Are Approved If:

  • The item arrived damaged or defective (photo proof required)

  • We shipped the wrong size

  • We shipped the wrong product

  • The item is lost in transit

Items That Cannot Be Returned:

  • Sale or promotion items, or gift cards

  • Customized or made-to-size products

Items That Cannot Be Refunded:

  • Products ordered in the wrong size, color, or model, as all items are sourced exclusively for each order

  • Items for which you changed your mind after delivery

  1. Submit a Ticket
    Fill out a ticket request form on our website and provide as much detail as possible about your issue.

  2. Inspection Period
    Please allow our inspection team up to 48 hours to review your submission and determine whether your order qualifies for our free refund or exchange policy.

    • If your request is denied, a 15% exchange fee will apply should you wish to proceed.

  3. Return Submission
    If your request is approved, submit your return/shipping slip via the ticket form or email. We will then send a confirmation email and notify you when your replacement item or order has been shipped.

  4. Need Further Assistance?
    If you are not satisfied or have any concerns, please contact our support team via WhatsApp, Telegram, or Instagram, and we will work to resolve the issue promptly.

Return Process

Once our customer service team has inspected your item(s) and approved the return, we will provide specific return instructions based on your country.

You are responsible for arranging the return of your package. This may include obtaining a shipping label from your local postal service or an online provider. We will do our best to assist you and make the process as smooth as possible. The cost of return shipping will depend on the nature of the issue and may be handled by either you or our customer service team.

We will always provide clear and detailed instructions to ensure the return process is seamless and stress-free.

Eligibility for a Refund

All refunds are granted at the discretion of our customer service team, as stated in the General Information section. Each case is handled individually to provide the most fair and appropriate resolution.

Refunds are possible under the following conditions:

  1. The item was received with defects or flaws before being worn.

  2. The item received is the incorrect size, color, or design.

Cancellation Policy

Orders can only be cancelled and refunded within 48 hours of being placed.

In exceptional circumstances, if your order has not been shipped after our standard 5–10 business day processing period, cancellation and a refund may be permitted.

If your card was charged more than once for the same order, we will process a refund within 24–72 hours of the order date.

How to Submit a Return or Refund Request

You can contact our customer service team via:

  • Email

  • WhatsApp

  • Instagram